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Have Questions?
Below are general questions and answers that are most common for customers to have or ask. If you have any addition questions outside of the ones provided, please feel free to contact us for further info.
Frequently Asked Question –
What is your warantees ?
Every service Ark provides is conducted with the goal to give the customer quality, reliable products and service. We provide a 30 day labor warranty and follow them manufactures warranty’s on their products.
Do you try to use the cheapest products or parts ?
No. While not all cheaper parts are bad parts, its not the goal to use inferior parts so projects will generally have middle of the line grade parts, items that have a good history of use.
What areas do you serve ?
Arks coverage area includes the Greater Des Moines area: West Des Moines, Clive, Beaverdale, Johnston, Ankeny, Norwalk, indianola depending on workload and availability.
How can I keep track of my services ?
You don’t have to depend on constant direct contact with us, for your convienence, you can easily set up your own hub when you are on our website by clicking on the Get a Quote button or the form at the bottom of the first page. The will give you a quick form to fill out and is the start of your hub. Once there, you can see all your past & present orders and when you have made payments or what payments are due. You can request work or additional services which we are able to follow up with you on.
Are there services you don’t cover ?
Sure, we don’t do everything but on the small occasion that we don’t, we have the connections to get the job done. An example is we don’t do home additions but we can connect with individuals that do these specialized services and team up to get your project(s) completed.
How far out are you for availability ?
This depends on how many customers we have scheduled previously, and how large or small the projects are that are scheduled. Every effort is made to get to all of our customers and we generally have emergency services on Saturday between 8 – 12.
Is There a Easy Way To Access My Information? Yes, Your Own Account Access Is Available
You don’t have to wait to have us print out and deliver or e-mail your information. Its right at your fingertips, you will be able to access your information on-line anytime.
Are you Insured? Ark is insured
If for some reason we need it, we are insured to cover any unforeseeable issues.
